Privacy Statement


Big Boy Car Rentals* (“us” “we” or “our”) provides and operates a range of motor vehicle and rental related facilities, services and products.
This Privacy Statement (“PS”) explains in general terms how we and our authorised agents collect, hold, use and disclose our customers personal identifiable information (“PII”) under the Australian Privacy Principles (“APP”). From time to time we may amend this PS as business requirements or the law changes and we may also have specific privacy notices issued that relate to particular facilities, products or services that we may provide. Any changes will be updated on our website.
When you use any of our facilities, products, services or this website, you will be deemed to have read this PS and also consented to our use of your PII as set out in this PS including any updated changes that we may make after the effective date of any change. Occasionally, you may need to provide PII about other individuals to us (For example about your authorised representatives). If so, we rely on you to inform those individuals that you are providing their PII to us and to advise them that we can be contacted for further information.
If you choose not to provide certain information about you or an authorised representative, we may not be able to provide the facilities, services or products required or the level of service we strive to provide.

Information We Collect

The types of PII that we collect about you will depend on your requirements, our relationship with you, the circumstances of collection, electronic communication device used, whether your PII has been provided directly by you to us or by your dealings with a third party source (for example travel agents, independent website or electronic booking service facilitators and other people who may make bookings on your behalf or update or otherwise interact with us on your behalf). The PII may include:

If you are an employee of one of our business, corporate, or government customers and travelling or obtaining other products or services in relation to your employment, we may also collect information about your role, employment, title, number, authorisation status, start date and details of any such employer paid travel arrangements.

How We Collect Information

We may collect your PII in a number of ways including:

How We Use Your Personal Information

Your personal information may be used for the following purposes:

Disclosure of Personal Information

We may disclose your PII to others in connection with the sale, provision and use of all of our facilities, products, services and membership programs (including preferred suppliers, providers, contractors, third party operators and others performing services for us) such as:

We may also disclose your PII to Government and regulatory authorities and other organisations as required or authorised by law to comply with our legal obligations, including disclosure to various police, law enforcement bodies, government departments, regulatory authorities, other agencies and their service providers.

If you are an employee of one of our corporate, business or government clients and are travelling for work purposes on a booking or reservation made or purchased by your employer, we may also disclose your PII and any information associated with your booking reservation or travel (such as incident reports) to your employer.

Cookies & How We Use Them

Cookies are small files or pieces of data or information stored on the web browser of your computer. Our website and associated websites (including those you reach by clicking on advertising) may place and store cookies on your web browser. Cookies are used to provide useful features to website users and have become standard in industry website use.

The main reasons we use cookies are to:

Whilst unintended, some PII may be collected in limited circumstances such as when an email address is incorporated into a URL string but is not used by us.  However if you are a Membership program member logged into your account, the information we collect via cookies may be linked with your PII.

You can set up most web browsers so you are notified of when a cookie is received, so you can then either accept or reject it. You can also check the cookies stored by your web browser and remove any that you do not want (see your internet browser help menu for more information). If you disable the use of cookies on your web browser or remove or reject specific cookies from this website or linked sites, then you may not be able to gain access to all the content and facilities of our website or linked sites.

How We Hold and Secure Your Information

We may hold and store your PII in a combination of hard copy and or electronic format in storage facilities that we either own and or operate ourselves or that are owned and or stored and operated by our service or third party information system providers. We may combine PII we receive, hold or store about you with other information we hold about you including information received from our third party service providers or business partners.

We take all reasonable steps to maintain the security of your PII (including when accessing your Membership program information) and to protect it from unauthorised disclosures.

However whilst we take these steps to maintain security of your PII information, there are many PII security risks that exist today and you are encouraged to take appropriate care to help safeguard your PII.

Disclosure of Information Overseas

In the course of providing our facilities, products and services, we endeavour not to send your PII (including Membership program PII) overseas. However there may be overseas disclosure circumstances where we share your PII with our providers or when we receive it from you, on your behalf or from third parties or others who either assist us in such provision or where you have used or utilised an overseas based or enabled online wi-fi service provider, website or electronic booking and or reservation service facilitator located overseas. In addition disclosure may also be made by us overseas where you or others on your behalf use an overseas on line wi-fi facility, entity or other people, persons or organisations to make a booking, reservation, inquiry or update your travel, reservations or bookings or they or you otherwise interact with us or with our related bodies corporate, entities, subsidiaries and or branded entities including our and their business partners, operators, product and service providers from overseas. Furthermore there may be overseas disclosure to those who perform or use operational or administrative services based overseas or those who may use cloud servers located overseas to store your PII.  Disclosure of your PII may also be made to processing operators of global and cloud based data, hosting, distribution and retention systems that operate overseas.

As a consequence, it is not practicable to list the location of every service provider, on line wi-fi connector, electronic facilitator, entity or other people, persons, organisations or data processor located overseas with whom we deal with or with whom you or others on your behalf may deal with or who otherwise interacts with us on your behalf from overseas.

In addition an overseas recipient of your PII may be located in a country that might not provide an equivalent level of PII and or data protection and we cannot be accountable for how these recipients handle your PII. By providing your PII to us through an overseas online wi-fi provider, website or electronic booking and or reservation service facilitator entity or other people, persons or organisations from overseas on your behalf you consent to our disclosure of your PII to these parties. If you have any concerns regarding the transfer of your PII overseas please contact us.

Access & Correction of Information About You

Subject to some exceptions allowed or applied by law or under the APP, you have a right to access and to correct the PII we hold about you. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Your request will be dealt with within a reasonable time.

We reserve the right to charge or recover from you a fee for our reasonable costs of searching, providing access and supplying you with this information. We will not charge you for making a request to correct or update your PII or to unsubscribe from any preferences, newsletters, promotion or advertising material information. If you do not wish to receive material from us please contact us at our contact details below.

If we refuse to provide you with access to or correct the information, we will notify you of our reasons for the refusal to the extent required and how you may complain about the refusal.

Membership program members can update their PII online or by contacting us as below.

Privacy Complaints and Further Information

If you have a concern about your privacy or you have any query on how your PII is collected or used please contact us, write or send an email to us. We will respond to your query or complaint within a reasonable time.

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner.

Our Contact Details 

You can contact us by email or writing: to

The Privacy Officer
Andrew’s Car Rentals P/L trading as Big Boy Car Rentals 
(PO Box 61 Tullamarine Vic 3043)
26-30 Western Ave, Westmeadows Vic 3049
[email protected]

"Your new best friend in car rental!"


Big Boy Car Rentals will consistently offer great value and excellent customer service in supply of small to medium rental vehicles.