Frequently Asked Care Hire Questions

What is the connection between Andrew’s Airport Parking and Big Boy Car Rentals?

Big Boy Car Rentals operate from the same site as Andrew’s Airport Parking, in both Melbourne and Brisbane.

Andrew’s Airport Parking will complete your return airport transfers (if required) and they may complete your vehicle collection and drop off procedures in branch. Working alongside Andrew’s Airport Parking allows you immediate airport transfers and one site for vehicle collections and drop offs, 24 Hours a Day, 7 Days a Week.

Are Big Boy Car Rentals open 24 Hours, 7 Days?

Yes. For vehicle collection and drop offs we are open 24 Hours a Day, 7 Days a Week.

For phone support, we are available from 8:00AM – 5:00PM Monday – Friday. Outside of these hours, phone calls can be made to Andrew’s Airport Parking.

How old must I be to rent from Big Boy Car Rentals?

21 Years of Age is the minimum age to rent, or be an Authorised Driver, from Big Boy Car Rentals.

What are the driver licence requirements to rent from Big Boy Car Rentals?

Any renter or Authorised Driver must have and present upon collection of the vehicle a full (not probationary) and current Australian issued driver’s license to rent from Big Boy Car Rentals. International licenses may be accepted on a case by case basis, at the full discretion of Big Boy Car Rentals.

Can I reserve a specific make, model and colour of vehicle?

You can request a specific make and model of vehicle, but are not assured of receiving that same make or model. You can not select your colour of vehicle. You will receive a vehicle of no lesser category (i.e. if you reserve a medium sized car, you will not receive a small car to fulfil that reservation) and the same transmission (automatic).

Is a credit card required to reserve a vehicle?

Yes. To reserve your Big Boy car rental, you must supply a valid Mastercard, VISA or AMEX. Big Boy Car Rentals do reserve the right to refuse any card. We may take a refundable holding fee from the card to reserve your rental.

Where can I drive my rental vehicle?

Essentially on any road that is sealed, not closed by an authority, not dangerous to drive on and is on the mainland portion of the states of New South Wales, Victoria, Queensland or South Australia. Refer to our Terms & Conditions of Rental for further clarification.

Are there additional charges for collecting my car either late or early, or dropping off my car either late or early?

Provided you collect your vehicle on the same day as your Booking Confirmation and return your vehicle within 1 hour of your Booking Confirmation, there are no additional charges.

Additoinal charges may apply outside of these times.

How can I pay for my rental vehicle?

Upon collecting your rental vehicle and signing your Rental Agreement, you can make payment via a valid credit card (Mastercard, VISA or AMEX), debit card (Mastercard or VISA). 

Cash payments are typically not accepted.

Can I use toll roads in my Big Boy Rental car?

Yes, you can use any toll road in the locations you are permitted to drive your rental vehicle during your Rental Period. Charges for that usage, plus a service fee, are payable by you.

What happens if I get a speeding fine or a parking fine?

Any fines accrued on the vehicle during your Rental Period, plus a service fee, are payable by you.

What should I do if the car has a breakdown?

Instructions will be provided with your vehicle, regarding actions to take if your vehicle has a breakdown.

What should I do if I have an accident?

Instructions will be provided with your vehicle, regarding actions to take if you are involved in an accident.

What are the Big Boy Terms and Conditions of Rental?

You can view our full Terms and Condition of Rental, here.

"Your new best friend in car rental!"


Big Boy Car Rentals will consistently offer great value and excellent customer service in supply of small to medium rental vehicles.